Terms and Conditions
Welcome to Bentleymusic.com!
Pricing: All prices are in Ringgit Malaysia.
Payment options: Visa & MasterCard Credit/Debit Cards, Online Bank Transfer, PayPal.
Shipping Courier: Pos Laju / Gdex
Refund/Exchange: Goods sold and delivered are non-refundable and non-exchangeable.
Errors, Corrections and Changes
We may make changes to the pricing (reviewed daily), features, images or content of the Site at any time without notice to you. We do not represent or warrant that:
- the product information, pricing, or other information available on the Site will be correct, accurate, timely or otherwise reliable.
- the Site will be error-free, or free of viruses or other harmful components.
We reserve the right in our sole discretion to edit or delete any information, prices or other content appearing on the Site.
In the event that we are unable to supply a product, we will notify you with options for replacement or refund, or any other options that seem appropriate. Please allow 5-14 working days for refund processing. We reserve the right to cancel any order for any reason at any time and we apologize for any inconvenience caused.
Shipping and Delivery
We ship within Malaysia only and we offer Free Shipping nationwide with minimum order of RM100 in a single order except certain Heavyweight Product ship to East Malaysia.
Flat Rate Shipping fee of RM 100/RM 150 applies to certain Heavyweight Product ship to East Malaysia.
Flat Rate Shipping fee of RM10 applies to orders below RM100 in a single order.
Free Shipping and Flat Rate Shipping are applicable for new orders only.
Free Shipping or Flat Rate Shipping does not apply to reshipping in the event of but not limited to:
- Incorrect shipping address.
- Item returned from unsuccessful delivery or was not collected from Pos Laju delivery branch (cawangan serahan) within the period stipulated by Pos Laju.
Orders will be shipped via Pos Laju who typically has a delivery time of two to four working days (Peninsular) and five to eight working days (East Malaysia).
Once your order is shipped, the best advice on delivery status is from Pos Laju. The tracking number can be obtained from the Shipping Confirmation email or by viewing your order from Your Account. With this tracking number, you can track the delivery status from Pos Laju here / Gdex here or alternatively you can contact Pos Laju / contact Gdex for more details on the delivery.
We prefer to ship to non P.O. Box addresses. If you are using a P.O. Box address as your shipping address, it is likely that your order will be delivered to Pos Laju delivery branch (cawangan serahan) and you shall be responsible to collect your item(s) from there. If your order is not collected, and returned, you may request for reshipping with a charge of shipping fee based on the item(s)’ weight.
Return and reshipping:
- We will notify you with information about reshipping if your order is returned due to unsuccessful delivery.
- Shipping fee in accordance with the item(s)’ weight, together with details and method of payment for shipping fee will be advised.
- Reshipping will proceed once the shipping fee is received.
- Apart from having shipping fee received, if the purchased item is the last unit available, then reshipping will proceed once we have received the return of the undelivered item from Pos Laju/Gdex.
Shipping rates and shipping destinations stated here may change from time to time, so we recommend that you check here for shipping information every time you make a purchase.
Warranty period: 6 months from date of purchase
Proof of warranty: Tax Invoice
Warranty assessment: to be done at Mutiara Damansara showroom
Shipping cost: borne by customer
For warranty enquiry, please send email to Mr. Tan at firstname.lastname@example.org.
Information We Collect and What We Do With It
All information such as name, date of birth, address, phone numbers, email address and payment details that you submit on Bentleymusic.com when you perform activities such as but not limited to placing an order, registering for an account or event, signing up for newsletter, or contacting us, will be collected and stored.
Collected information will be used in areas such as customer service, market research, business reporting and promotional emails which is optional for you to subscribe/unsubscribe at any time.
However, disclosure of information to third parties is inevitable such as to shipping partners and payment processors or when required by law.
By providing information to us through our website, you have consented to all the terms relating to the collection, use and disclosure of such information in accordance with this Policy.