Terms and Conditions

Welcome to Bentleymusic.com!

We are glad you have chosen to visit our site. By using this site, you are accepting the following terms of use. The term “we” or “us” or “our” refers to Bentley Music Sdn Bhd, the owner of this website, Bentleymusic.com. The term “you” refers to the user or viewer of this website.

Pricing: All prices are in Ringgit Malaysia and inclusive of GST.

Payment options: Visa & MasterCard Credit/Debit Cards, Online Bank Transfer, PayPal.

Shipping Courier: Poslaju

Refund/Exchange: All goods sold are non-refundable and non-exchangeable.


Errors, Corrections and Changes

We may make changes to the pricing (reviewed daily), features, images or content of the Site at any time without notice to you. We do not represent or warrant that:

  • the product information, pricing, or other information available on the Site will be correct, accurate, timely or otherwise reliable.
  • the Site will be error-free, or free of viruses or other harmful components.

We reserve the right in our sole discretion to edit or delete any information, prices or other content appearing on the Site.

In the event that we are unable to supply a product, we will notify you with options for replacement or refund, or any other options that seem appropriate. Please allow 5-14 working days for refund processing. We reserve the right to cancel any order for any reason at any time and we apologize for any inconvenience caused.


Shipping and Delivery

We ship within Malaysia only and we offer the best shipping deal: FREE SHIPPING nationwide for new orders of any product with no minimum purchase.

Items will be shipped via Poslaju who typically have a delivery time of one to three working days.

Once your order is shipped, the best advice on delivery status is from Poslaju. The tracking number can be obtained from the Shipping Confirmation email or by viewing your order from Your Account. With this tracking number, you can track the delivery status from Poslaju here or alternatively you can contact Poslaju for more details on the delivery.

Risk of loss or damage of products transfers to you on the date of first attempted delivery by us.

Free Shipping and/or any shipping rates and shipping destinations stated here may change from time to time, so we recommend that you check here for shipping information every time you make a purchase.


Product Warranty

Warranty period: 6 months from date of purchase

Proof of warranty: Tax Invoice

Warranty assessment: to be done at Mutiara Damansara showroom

Shipping cost: borne by customer

For warranty enquiry, please send email to Mr. Tan at tan@bentleymusic.com.


Privacy Policy

We view your data privacy seriously and we believe that it is important for us to inform you on the types of personal data that we collect and the manner in which we process the data. This Privacy Policy sets out our policy regarding the collection and disclosure of any information you may provide at the point of purchase of our products or sign up for any subscription or event offered in this website.

Information We Collect and What We Do With It
All information such as name, date of birth, address, phone numbers, email address and payment details that you submit on Bentleymusic.com when you perform activities such as but not limited to placing an order, registering for an account or event, signing up for newsletter, or contacting us, will be collected and stored.

Collected information will be used in areas such as customer service, market research, business reporting and promotional emails which is optional for you to subscribe/unsubscribe at any time.

However, disclosure of information to third parties is inevitable such as to shipping partners and payment processors or when required by law.

Your Consent
By providing information to us through our website, you have consented to all the terms relating to the collection, use and disclosure of such information in accordance with this Policy.